Privacy Policy

Baya Supply Pty Ltd ("Baya Supply", "we", "us", or "our") is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle personal information collected through bayasupply.com.au (the "Site").

1. What information we collect

We collect personal information only when you voluntarily provide it or when it is generated automatically by your use of the Site.

Information you provide

When you submit our Get in Touch form, we collect:

• Your name
• Your email address
• Your phone number (if provided)
• The content of your message

Information collected automatically

We use Cloudflare Analytics to understand how visitors use the Site. Cloudflare may collect:

• IP addresses (anonymised for reporting purposes)
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referring URL
• General geographic location (country/region level)

Cloudflare Analytics is designed to be privacy-friendly and does not use cookies for tracking purposes. Data is aggregated and not used to identify individual users.

2. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Understand how the Site is being used so we can improve it
• Comply with legal obligations

We do not use your personal information for unsolicited marketing without your consent.

3. Disclosure to third parties

We do not sell, trade, or rent your personal information. We may share it with:

• Cloudflare, Inc. — our web infrastructure and analytics provider, whose servers are located in the United States. Cloudflare processes data in accordance with its own privacy policy and applicable data transfer frameworks.
• Our email provider — used to receive and manage enquiries submitted via the contact form.
• Legal or regulatory authorities — where required by law or to protect our rights.

Where personal information is disclosed to overseas recipients (including Cloudflare in the US), we take reasonable steps to ensure it is handled in a manner consistent with the APPs.

4. Cookies

The Site itself does not set tracking cookies. Cloudflare may set technical cookies necessary for security and performance (e.g., bot detection). These are not used to track your browsing behaviour across other sites.

5. Data retention

Enquiry data submitted through the contact form is retained for as long as necessary to respond to your request and for a reasonable period thereafter for record-keeping purposes. Analytics data is retained as determined by Cloudflare's data retention policies.

6. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. The Site is served over HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your rights

Under the APPs, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Lodge a complaint if you believe we have breached the APPs

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time frame (generally 30 days).

8. Complaints

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect when the most recent changes were made. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

10. Contact us

For privacy-related enquiries, please contact us via our contact page or email us directly at info@bayasupply.com.au.